Refund policy

Refund & Returns Policy

We offer a 30-day return policy from the date your order is delivered.

Eligibility

To be eligible for a return:

• The item must be unused and in its original packaging
• Proof of purchase is required

Returns

To initiate a return, please contact us at:
homezenly@gmail.com

Once your request is approved, we will provide return instructions.
Returns sent without prior approval will not be accepted.

Customers are responsible for return shipping costs.

Damaged or Incorrect Items

Please inspect your order upon delivery.
If your item is damaged, defective, or incorrect, contact us within 48 hours with photos.
We will resolve the issue as quickly as possible.

Non-Returnable Items

• Sale items
• Gift cards
• Used or damaged items not caused by our error

Refunds

Once your return is received and inspected, we will notify you.
If approved, refunds will be issued to your original payment method within 5–10 business days.

Shipping costs are non-refundable.

Contact

For any questions, contact us at:
homezenly@gmail.com